User Cases Subtask
Use this subtask to view cases and case values for the activity completed by a particular user and the transfer time, activity time, and time to complete, so you can see the amount of time required by a user to finish a particular activity for all workflow cases.
This subtask is active if rows display in the table of the User Productivity subtask.
Contents
| Field | Description |
|---|---|
| Workflow |
This field displays the currently selected workflow. |
| Subsystem |
This field displays the subsystem to which this workflow is associated. |
| Status |
This field displays the status of this workflow. |
| Activity |
This field displays the currently selected activity. |
| Option |
This field displays the option associated with this activity. |
| User |
This field displays the user ID of the individual who completed this activity and option. |
| User Name |
This field displays the user name of the individual who completed this activity and option. |
Table Window
This table window displays case information associated with this user.
| Field | Description |
|---|---|
| Case |
This field displays the workflow case for this activity. |
| Transfer Time |
This field displays the actual time elapsed from the time this activity was placed in this user's inbox to the time this user started this activity. |
| Case Values |
This field displays the workflow case label and value for this activity. |
| Activity Time |
This field displays the actual time elapsed from the time this user started this activity to the time this user completed this activity. |
| Total Time To Complete |
This field displays the actual total amount of time that elapsed from the time this activity was placed in this user's inbox to the time this user completed this activity. |
| Case Notes |
This field displays any special information for a particular case of the workflow. |
| Completion Notes |
This field displays information regarding any special occurrences. |